What If Things Go Right?

We’re all too familiar with Murphy’s Law. Every organization – a business, a school, a charity – exists to accomplish a mission. With missions come plans. With plans comes execution. And with execution – inevitably – come errors.

But sometimes things work out as planned. What does a good manager do then?

First, stop to celebrate. Congratulate your team. Savor the moment.

Then meet to discuss why things went well. What did we learn? What processes can we repeat?

Learning from successes is just as important as learning from failures. Don’t you – like the fictional Hannibal Smith – love it when a plan comes together?

– Kip Caffey, Cary Street Partners