Recently, I had an issue using a gift card while shopping. I was asked to return when the manager was in and could address the problem. When I did, I learned one of my items had been sold.
Needless to say, I had some frustration to express, but the manager still hadn’t arrived. Rather than blasting them on social media (I hate when it’s done to clients), I called to discuss. She was apologetic, thanked me for my feedback and more than made things right.
It’s easier to hide behind a keyboard, but many times a conversation can cure all.