Last week, I trained a client’s team on crisis management.
It sparked memories of the first crisis I not only witnessed, but certainly exacerbated as a rookie newspaper reporter covering a restaurant’s disastrous opening. I instantly liked the amiable first-time general manager who’d moved his family to the Mississippi riverside town with few dining choices to serve up tasty pancakes, burgers and salads.
The stories I wrote – about labor complaints, food poisoning and a kitchen fire – began with the largely African-American community’s backlash against the franchise’s unfortunate name: Sambo’s. It was the 1,117th franchise. Today, there’s one.