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The votes are tallied and Amazon is no longer number one in customer service, according to one respected poll. The recently released Prosper Insights & Analytics’ 2014 Customer Service Champions named L.L.Bean as the winner of the 2014 poll after 6,000 consumers voted on companies that exhibit excellent customer service.
L.L.Bean’s “100% Satisfaction” guarantee, free shipping and its reputation as a brand pioneer set them apart from others.
To apply this to your brand, offer a level of service where your customer won’t turn to a competitor, and don’t be afraid to venture where no one else has gone before.
– J.D. Crowe, Southeast Mortgage