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Whatever job you have, you have customers – the ones who pay for your product or services, your boss or colleagues whom you support. All customers require customer support.
Technology has changed how we communicate, but the focus of customer support has not: let customers know you care. To do so, you must be proactive and responsive.
The late Phil Osborne of Osborne Travel encouraged his employees, saying, ‘”I don’t know, but I’ll find out’ is always an acceptable response. Just follow up!”
If your customers believe that you care about their satisfaction, they’re likely to be both loyal and forgiving.
– Kip Caffey, Cary Street Partners