When I assumed my current duties, I sought advice from my mentors. I visited my longtime boss, Luke Simons, former managing partner of J. C. Bradford & Co. in Nashville.
“The key to being a good manager,” Luke said, “is to do what you say you’re going to do. Your colleagues will be watching. If you don’t deliver on your promises, they’ll assume that isn’t important.”
If you say you’ll make a decision by Tuesday, make it by Tuesday. In matters large and small, do what you said you’d do.
You must set the example for colleagues – they’re always watching.