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Nothing kills enthusiasm faster than saying “no.” Instead, saying “yes” with the right approach can open doors to things thought to be impossible and provide more happiness and success. However, doing so doesn’t have to mean just giving in.
“Yes, and … ” offers ways to give further instructions, criteria or processes to achieve the request. “Yes, and here is what is needed for that to happen.”
“Yes, but … ” isn’t quite as good as “yes, and … ,” but gives an easier place to start.
Saying “yes” forces an explanation, context and engagement in dialogue instead of just ending the conversation with a “no.”
– Morgan Rabby, 360 Media, Inc.