The Ritz-Carlton employees begin each day reflecting on the previous one. Every department company-wide meets and shares stories about serving customers, discussing how they wowed guests the day before.
The power of these meetings lies in their frequency. How often businesses meet to evaluate their service determines the effectiveness of the evaluations. Without frequent reviews, you won’t have access to real-time information in order to make real-time decisions. Errors and inefficiency will remain unnoticed and unfixed.
The more often you meet to review your customer service level, the more effective you will be at creating positive change across the company.